It was a crafting nightmare when I recently had the misfortune of using Bernat's online shop to buy yarn for a project. The website is confusing, and it took me a long time to find the particular yarn I required. And when I did locate it, the checking procedure was a complete mess. I could have walked to their warehouse and back quicker if the shipping hadn't been so slow. The worst aspect, though? The yarn I got was of poor quality, with tangles and knots all over the ball. The free patterns and lessons they offered were rife with mistakes and inaccuracies; let's not even begin there. I wouldn't advise anyone to shop at Bernat's website, particularly not serious crafters. Avoid the hassle by shopping somewhere else.