The ability to automate my tasks without me having any knowledge of software was very helpful in this day & age when it comes time management! I also really liked that there were multiple vendors at various budgets available as well with great customer service support from all over India (they speak English).
They're not perfect but they do what we ask them too which has made our lives easier than ever before since joining their services 2 years ago!! Nothing specifically disliked other then perhaps some minor changes would make things better like more customization options/features could be added etc., however these issues have been addressed by adding new features recently making improvements along way now possible due to those recent enhancements.- Better Communication - More Customization Options / Features Could Be Added To Make Things Work Out Easier For Us As Customers With Ongoing Issues Being Addressed.