I like how fast it loads, what you can do with it within minutes of getting started. It's easy to set up and use. The support team is quick to respond if something goes wrong (which isn't often). There are some minor bugs here or there but nothing major. If you're looking for an intuitive way to view your data, this could be right up your alley! We've been able to see our business processes in new ways using hoverowl. The most impressive thing about this software is how quickly it can get to know your customers, and what they like. It's also very easy to use for someone who knows absolutely nothing about the product. I wish there was more customization options, but overall I'd say it's an excellent program. We've been able to easily spot trends in our customer data that we couldn't have found any other way.