It is so easy to use! I just drag my template into MS word, fill it up with information that i want to send out via email & presto!! Now its ready to go out by itself :) nothing really at this point :).
Perhaps more options such as sending an attachment would make things easier but again thats not something you'd expect from a product like elephant merges - they have great customer support though which makes me feel better about their products ;) we're solving two problems here 1.) Sending emails 2.) Creating documents/reports quickly without having to spend hours setting everything up ourselves.