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Estonia, Tallinn
1 Level
675 Review
40 Karma

Review on UTOOL by Chris Meers

Revainrating 1 out of 5

UTOOL: Not Worth the Hassle: Subpar Products and Slow Customer Support

I must respectfully object to the favorable evaluation of UTOOL. Their customer support is slow and unresponsive, and their products, in my opinion, are of terrible quality. I bought some tools from UTOOL, but they haven't kept up properly over time. The materials they appear to be made of are of poor quality, and I have experienced problems with tools breaking or malfunctioning after only a few usage. As a result, I have had to replace my tools more frequently than I would have liked, which has cost me time and money. In addition to the subpar quality of their products, I have also encountered delayed and unhelpful customer support from UTOOL. When I've had problems with my order, they've waited days or even weeks to respond. This breakdown in communication can be annoying, especially when working with a business that ought to be delivering excellent service. Overall, I am unable to suggest UTOOL as a source for your tool and home improvement needs online. There are alternative online companies that offer higher quality products and more quick customer service, so dealing with them isn't necessary given their subpar products and delayed customer service.

Pros
  • Excellent price
Cons
  • Reactions to customer service have been negative and positive.