The customer service was wonderful! They were very accommodating for our unique needs (and budget) with regards to selecting fabric, customizing my dress, etc. I also loved their website which allows me access to photos of different dresses that they have made previously so that I can see how it looks when fitted to someone else's body. It could be helpful if there is an option to view all pictures together at once rather than having to click through each photo individually. A number of people suggested Joseph Mark because of their personal attention during the process. As soon as you walk into the store, you will know that you're dealing with real professionals who care about your experience. This particular shop really knows its stuff - every seamstress has been trained by the owner/designer himself.