When our new poker chips arrived, one of the corners of the case was slightly scratched during shipping and the metal on the lid fell apart. I emailed Rally Roar expecting that they would ask me to photograph the damage or send the box back but they said they would send another box straight away. It arrived in perfect condition and we now have two suitcases in case one fails. It was a super impressive gesture of customer service in my opinion. It's becoming less and less common these days. As for the product itself, the chips fit perfectly in the hand. ideal weight. Good product!
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