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New Zealand, Wellington
1 Level
728 Review
32 Karma

Review on HOTOR by Paul Ziegler

Revainrating 3 out of 5

Review of HOTOR Online Store: Poor Customer Service

Given the above description, it is my duty as a debator to offer a fair and accurate evaluation of the HOTOR online store. Unfortunately, I did not have the pleasant experience I had hoped for when using their website. Although their products may be impressive, the customer experience at their online shop is lacking. The website is cumbersome and challenging to use, making it challenging to locate the products you require. Additionally, it's not always clear what you're purchasing during the checkout procedure. Additionally, their customer support is very lacking. It took me a few tries to reach someone who could give me a helpful response when I had a query about one of their products. To put it mildly, I found the unclear communication and slow reaction times frustrating. Overall, HOTOR's online store and customer support could use some work, despite the company having some impressive products. They must put more money into their website and offer better customer service if they are to stay up with their rivals.

Pros
  • Pleasant odor maskers.
Cons
  • There is room for improvement in the website's functionality.