They were very helpful with all of our questions, they provided great customer service over email or phone calls which was super important to me! I didn't have any problems working through their system - everything went smoothly from start-to-finish. The price is extremely reasonable compared to other companies out there so it's definitely worth looking into if you're in need of an additional level of protection that will cover returns/refunds as well. Shipping costs are high but this does provide some added security vs not having buyer protection at all (which would be really bad).