The ease of use makes it easy enough that my mother can set up her site without assistance! I have no complaints about this product at all - if they continue with their current plan structure (which isn't monthly) then we're 100% in business together!! If there were any problems or issues when setting things back how would i know? We do not need support because everything has been great so far as an end result customer/user standpoint! As long time users who are paying customers but aren;t getting what's promised by them every month its frustrating. They don'r seem interested anymore nor willing listen unless asked multiple times. !