They gave me an account after verifying my email and password and created the dashboard, along with the options for diagramming. It's not the most intuitive thing in the world. But, it was fairly straight forward. I did notice some issues with trying to get some of the formatting right (especially if you're doing a flowchart). I had some issues getting the chart colors right, even though I clicked the "change color" button in the toolbar. I've been playing around with the various options for about 3 weeks now, so I don't expect them to have ironed those kinks out yet. But overall, the interface works pretty well, the charts look great, and the tools seem to be pretty powerful. If you need to draw diagrams and aren't already familiar with Visio, this is a good option.