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Malaysia, Kuala Lumpur
1 Level
509 Review
0 Karma

Review on 1600W Electric High Pressure Steam Cleaner - Multifunction Handheld Power Steamer for Mobile Cleaning Machine, Furniture, Car, Household - Portable High Temperature Steam Clean (Yellow) by Lisa Reed

Revainrating 5 out of 5

Great customer support and she does her job!

The steamer showed signs of incomplete packaging or someone may have attempted to assemble it. Judging by the instructions, part of the connector was missing and the plastic guide at the top of the trigger grip was broken. I contacted the seller and he responded quickly. They asked for photos which I provided. As it turned out the part wasn't missing, the instructions were for two different configurations, and my trigger kit didn't need this part. They also offered a partial refund ($20) for the broken rail, which I accepted. and they refunded just as quickly as their original reply. I was impressed by their effectiveness. and professional customer service and their suggestion to fix the problem. The broken guide looks like it was used to hold the flexible spray hose at the top of the trigger. His absence does not affect performance. I bought this to replace an accidentally gifted steamer. This die-cast aluminum model had a water tank as part of the atomizer, allowing you to hold the device and the weight of the water while using it. This design has a flexible water supply hose that can be placed in a water source. The water enters the steamer through a pipe to be heated, and then a flexible hose is connected to it, either to a sprayer or to a fixed pole that has various nozzles attached. In use, the operator only holds the atomizer as the heating element can use a gallon jug of distilled water for my spring water (deionized water is not required, just needed to minimize mineral buildup). enough steam/pressure for my use around the house. Getting into all those seams and crevices (glass shower door, around the bottom of the toilet, around the faucets, etc.) works like an oven door for a broader application. I used it to remove winter dirt on my plastic window frames. The process requires a bit of choreography to set up and move the water supply, two hoses and a power cord. For me the benefit of not holding heavy water and the fact that it is a continuous supply, not requiring frequent stops, cool downs and refills outweighs the many moving parts. This was one of my bestselling customer service experiences.

Pros
  • Hand Steamer
Cons
  • Factor Set