This software is extremely easy-to-use if you are new at this type or technology! It allows me as an educator/parent so many things that I can do remotely from my phone (or even laptop) without having to be physically present there each day!! Also very user friendly when it comes time go live during school hours - no lag issues which other programs seem to suffer sometimes.- nothing really dislike about this program except maybe some minor glitches once every now & again but they were resolved quickly by our support team via email within minutes after notification! The benefits include being able to communicate directly through text messages rather than using emails like previous apps had allowed us before.