The support team is very responsive to any issues we have had with our site or emails hosted through their service! They are always willing help us out in anyway they can which makes it easy for me as an owner of this business who works from home full time!! I would highly recommend them if you need reliable webhosting at great rates. We use Hostgator but switched over when my husband started working remotely so that he could continue his work while still being able to see clients online via Skype/FaceTime without having him travel back & forth between states (he's currently located about 3 hours away).