4 stars for customer service. The vendor reached out to me and offered a full refund on the second product, which had a slow leak. I appreciate that very much. They said their product development team was looking into the issue. I may purchase a third tube next winter. It is always important check the return policy before buying anything on Best Buy,The first product I received didn't hold air at all. Must have been a leak, but I couldn't find it. I exchanged the product for another one. This one holds air a little longer, but it loses about 1/3rd of its air after a day. Disappointing. Not worth it. Look for some another brand.
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