I like that this software can be used for so many different purposes, it's very flexible! The interface could use some work but with proper training you should have no problem using all of its features as soon as they are available to your version/edition (if applicable). It would also help if there were more tutorials or guides out in general about how best utilize these tools within our business model. We really haven't seen much benefit from them yet except maybe having something ready when we need one? That said though once trained properly most employees will get right into their new tool without any issues after only doing simple tasks such as filling forms up etc..