First of all they sent me the wrong product. I ordered for short hair and received for long hair. It is shown on the website in a nice plastic case - this is NOT. Came in a cheap cardboard box. There were difficulties with the Amazon representative. on the phone because she didn't understand English well. I finally printed out the return label after a long hassle and it comes back. I should have looked more closely at the bad reviews. I don't like the curlers themselves. Obviously I haven't tried them since returning them but I'll just go to the store and buy more velcro.
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