I like that they are able to see how much money we're saving them each month, which helps us justify future projects! They have been very responsive when it comes time do get quotes from other companies or help solve problems in their system - no pushback at all!! The only thing i dislike about lean layer so far has nothing directly related but instead just general dislikes of any software out there (this being said though this may be specific towards my experience). If you want someone who truly cares more than anything else then go ahead give these guys your business because if not happy please move along. No issues yet as everything seems fine thusfar- however don't expect perfection right away since sometimes bugs happen etc.- still learning process/system overall good stuff keep going forward will continue working together. !