I like how easy it was to create my own visual bot using activeChat's builder feature! It has been very helpful in creating bots quickly without needing any coding knowledge or having access to expensive tools such as Microsoft Teams Studio which can cost thousands per month if you don't have an Enterprise license.
The only problem with our current workflow at work currently is we are unable to use other platforms/apps than Slack when communicating internally because they block external applications from being used within them unless your organization pays extra money each year. If there were more integrations available between different apps then communication would be easier across departments since everyone uses slack but not many people know about some internal systems where certain things need inputting manually instead of just clicking buttons etc.