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Netherlands
1 Level
710 Review
32 Karma

Review on Kids Electric Scooter - Gotrax GKS Plus 6-12, 7 Miles Range & 7.5Mph Speed, UL2272 Certified! by Adam Whittaker

Revainrating 5 out of 5

Great customer service

The scooter sustained a brake mount broke after the 1st use. My child who used this only weighed 50lbs. and applied the brake once. After that, I heard a rattle from the brake mount and noticed the metal plate holding it together was loose and the screw mount securing both was broken. Now there is a rattling sound coming from the bake mount.After submitting a review on Walmart GOTRAX reached out and volunteered to replace the scooter at no cost. Austin from GOTRAX was amazing his customer service was impeccable. The new scooter arrived and I have yet to have my son try it because we were on vacation. GOTRAX customer service was great and I highly recommend there products based on their customer service.

Pros
  • ‎Solid
Cons
  • Requires constant supervision for younger riders