The ease in which it is used by our team when dealing out tickets as well booking accommodation was brilliant! There were no issues that I have experienced within this software however we had some minor problems but these are more likely down do us rather than their system/software so there's not much point complaining about them really (as they did resolve everything). We've been using ems since 2013-2014 now & absolutely love how easy its made things such scheduling events etc - even just being able get updates from other members easily via text messaging has helped immensely over time too!!