Review on PetFusion Ultimate Cat Climbing Tower & Activity Tree - Tall Sisal Scratching Posts, Modern Wall Mounted Furniture, Espresso Finish - 1 Yr Warranty by Melissa Walker

Overall this is a great cat climber that doesn't take up much space and will look great in your general living space. The build quality/materials are pretty good however my unit was missing some hardware (a screw and connecting cam lock). I called the hotline 3 times in a few days but no one answered. I left a message explaining what was missing and they never called back. After seeing this review in its original form, PetFusion contacted me directly and they fixed it immediately. After speaking to them I was convinced that this company not only strives for a positive customer experience but also for an exceptional experience and the reason my call was never returned was due to a simple mistake. I highly recommend this product and this brand. This is my cat's favorite activity. She loves it.