I like how it is able to help with different social media platforms and how well it integrates into my analytics. It's also very easy to use and can be used in conjunction with other programs as well. It takes some time to get used to but once you do it becomes easy to use. The customer service is excellent and makes communication seamless. Nothing as of yet that I dislike about this program. It is very useful in managing our social media posts and helping us keep up with the latest trends online. We are able to track what topics are trending and quickly repost them to our various social media sites.