Update August 26, 2020 - Great customer support. They tracked me down based on my bad review, contacted me multiple times and sent me a free replacement. This worked great. A quality company that stands behind its products. I happened to get an erroneous 1 the first time, which happens, but they got everything right. crap, don't buy it. I filled it with butane and waited 10 minutes as it was told. It was difficult to ignite and when it ignited he tried to set me on fire. As soon as you direct the flame downwards, as if you were using it to melt sugar on a crème brûlée, the flame spreads via the torch right onto your hand, TERRIBLE! It's not even a real torch flame, more like the flame of a large lighter. Unlike other burners I've used, these have more of a turbojet flame.
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