I like that it is very easy for me or my clients who are not tech savvy (and don't know how)to use this software because of its simplicity! It's really great when someone has issues using their computer but they can still get online through our website without needing help figuring out what works best about them hardware/software etc.. They also have access right away once we set up everything!! Very good program overall though sometimes there may be some lag times depending if certain things aren’t working properly which isn;' t always user error since everyone does something different so i'm sure other people will experience problems too just depends more than anything else haha.