I couldn't get this route to work so I called Netgear. They offer free support for their devices for 90 days after purchase. However, I have been told that as this unit was produced in 2011/12 and is already over 4 years old (obsolete) they will only get me free help if I can prove to them that I bought it just yesterday. Needless to say I'm returning it and getting some produced this year. It would have been nice to know about this little piece before I bought it.
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