Review on 60-Pack Volcanics Black Dry Erase Markers - Low Odor Fine Tip Whiteboard Pens For Whiteboard Calendar by Marty Orthodontics

I use a ton of whiteboards for my 88 and 89-year-old parents in their home - - for keeping track of everything from appointments - to what we are doing each day and what time we need to leave - to what time the next round of pain medication should be - to updating a whiteboard calendar - to reminding them where their cat hides so they know where to look for her when they can't find her - and for just writing notes and communicating.The Expo markers we had were drying up, plus which we needed to have more markers floating around the home in different places because it was like I could never find one when I needed to write a board - so I looked on Revain for options to replace them and found this vendor Volcanics. I read the other stellar reviews of both the product and the company's customer service and then ordered a 12-pack - and these markers are perfect - they are everything the other reviews said they would be.The point is fine enough to write inside the squares of the calendar, yet thick enough to read from a distance across the room. The ink is dark and so easy for my parents to see, plus which it wipes off super easy with a tissue or a dry-eraser. The whiteboards we have were acquired over several years from a lot of different vendors but no matter which board I use, this marker erases cleanly.And the communication from the vendor is stellar too - Alice has emailed twice to be sure that the product arrived in and that everything is good ! - - and right on the product box is their return policy spelling out their offer a full refund or replacement if the markers don't work out for the customer. Whether the tip is not fine enough or the product is dried up or not dark enough - or if the product is damaged or just doesn't meet expectations - they will take care of you by offering a FREE replacement or a FULL refund.It is rare to find this type of vendor who will stand behind their product and who cares so much about the customer's experience. The other reviews about this are all true and accurate and those reviews are the reason I chose this vendor. We are incredibly happy with these markers and have no need to return them (although we've not used all twelve of them yet, I am sure they'll all be good) - but I am certain that this company and its staff will do whatever is necessary to create a positive experience for their customers.It's a small thing, markers that WORK every time - but it's so important for our family and now we have spares in every room - and at such nice price as well.Thanks to Volcanics for an excellent product and an amazing customer service experience after the sale.