Review on KNOBWELL by John Souza

I do a lot of my shopping for home improvement and hardware products online, so I was really interested in trying out the online store that is associated with KNOBWELL, which is known to be a reputable and reliable name in the market. Nevertheless, my most recent encounter with their online store was a tremendous letdown, with weak product quality and awful customer service. I would not recommend shopping there. The doorknobs that I ordered from the internet store of KNOBWELL were a great letdown. My expectations were not met by the product's finish, which was uneven and scratched; this was surprising coming from a company that is recognized for producing high-quality goods. The general quality of the doorknobs was also poor, as evidenced by the fact that one of the doorknobs became loose only a few weeks after they were first installed. In an effort to resolve the troubles that I was having with my order, I got in touch with KNOBWELL's customer support staff; however, my interaction with them was anything but satisfying. The agent that I talked to was unresponsive and unhelpful, and she did not give any clear ideas or alternatives. My worries were met with a lack of empathy and comprehension on their part, which made me feel like I was an inconvenience to them. In conclusion, I am unable to suggest KNOBWELL's online store to anyone who is looking for things related to home improvement or hardware. My feelings of frustration and disappointment are a direct result of the low quality of their items as well as the unresponsiveness of their customer support. A brand with such a stellar reputation shouldn't let its customers down by falling short of even the most fundamental of their expectations.