I've been wearing New Balance shoes for many years and I'm mostly satisfied. I've had my last pair for four months now. Today I put them on, tightened them up and I ended up with a small bloody hole on the top of the foot from a small wire sticking out of the tongue. Please be careful. I contacted New Balance and they thanked me for letting them know. Update: someone left a comment and I couldn't reply to it directly. To answer the remaining questions, I called New Balance directly. They offered to sell me a new pair at a proportional price. As this was the second of two pairs both defective I declined.
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