I had a bad experience shopping at Jadeshay's web store as a first-time user. I tried to return a power instrument I bought that turned out to be faulty. However, the procedure was challenging and frustrating due to Jadeshay's ambiguous return policy. I contacted their customer support department for help, but their response to my calls and emails took several days. When I did eventually get an answer, the representative was unhelpful and ignorant of the product and business procedures. I now lament having gone with Jadeshay for my tool requirements and am frustrated. I had hoped for a seamless purchasing experience with a business that prioritized customer satisfaction because I was new to the world of power tools and home repair. Unfortunately, Jadeshay fell short of those hopes. To anyone looking for a dependable and responsive source for tools and equipment, I would not suggest this online shop.