I purchased 3 pendants and didn't open one of them for 7 months. When I opened it, the glass ash holder was somewhat tight inside the tube and I broke the tube getting it out. I notified the company and requested a new tube and suggested I was happy to pay for it. Instead of just sending a new tube, they sent me an entire new un-engraved pendant with a new glass tube that slipped right into my engraved pendant, at no charge! I really appreciate them backing their product from a purchase 7 months prior and will purchase from them again. Thank you!
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