We use Tilde for our customer success team, which is a great tool to have in your arsenal. It helps us keep track of all of our customers' questions, comments, and feedback in one place. It also allows us to quickly respond with helpful tips and tricks, so our customers feel like they're getting personalized service from our team. We haven't found anything that we dislike about using this platform. The chatbot is very accurate and easy to understand. I don't think there's anything I'd really want to change about it. If you're looking for a way to help your customers get answers to their questions or solve problems, I highly recommend checking out Tilde. The best part is that it's free to set up. You can even try it for 30 days without any obligation!