The best thing about this program is it's ease of use. It was easy for me to figure everything I needed in order to run my business with no problems at all! There are some downsides though like not being able to delete old data if there were errors or mistakes made when entering information initially but overall i would give them 10 stars because they did an excellent job helping us set up our account so easily. We realized how expensive having multiple computers/phones can be by using nettrack which has helped cut down costs tremendously while allowing more people access during busy times (like holidays).