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United Kingdom
1 Level
729 Review
47 Karma

Review on Cozy Up In Style: Matching Christmas Onesies For The Whole Family With Fleece, Hood & Footed Design From SleepytimePJs by David Guliford

Revainrating 5 out of 5

Great customer service.

I ordered the wrong color on the original order by mistake. I followed revain's return instructions. However, after printing the return label and presenting it to two different carriers, I was informed that the return was not prepaid (I am a prime customer and was being charged $60 for the return through USPS and UPS). I contacted revain customer service, but the agent's heavy accent was very difficult to decipher. I eventually understood that she was telling me to that was the only way to resolve the issue was to contact the seller. Thankfully, Jason, the agent at Sleepytime, was succinct and so helpful. He emailed a prepaid return label to me, and I was able to complete the return. Sleeptime is so easy to work with and puts the customer first. I will absolutely buy from them again! I am very disappointed in the customer service I received from revain.

img 1 attached to Cozy Up In Style: Matching Christmas Onesies For The Whole Family With Fleece, Hood & Footed Design From SleepytimePJs review by David Guliford



Pros
  • I like the color, product in general and the softness.
Cons
  • The quality of the fabric may not be up to the mark