The most helpful thing about this product has been its ability of creating backups very quickly with multiple options available via web interface which makes it easy even without technical expertise! It could be more user friendly but I can say so far nothing that was not acceptable at least from my point view! However if you are looking into backup solution then definitely go ahead otherwise don't invest your money unnecessarily just try out first before buying anything else!! We have used few different products like Backupify etc., however we found no other similar service providing option where speed matters than burkitechtioin!! Very quick response time when needed back up created within seconds using our own data center facilities rather having third party providers doing all heavy lifting work remotely.