My experience shopping at PAWISE's online store, which I was looking forward to doing as a person who owns a cat, turned out to be less than satisfying. However, the quality of some of their products is not up to standard, despite the fact that they offer a wide variety of products for pets. I ordered a dog bed, and upon its delivery, I discovered that it had a tear in it. Returning the bed was a hassle for me due to the company's complicated return policy. In addition, I discovered that their website was difficult to traverse, with poor categorization and limited options for filtering content. Because the product descriptions were frequently imprecise, I frequently found that I needed to do additional investigation on the products elsewhere in order to get a clearer picture of what they were. The poor level of service provided to customers made a bad situation even worse. When I attempted to contact them about the damaged product, I was met with slow response times and representatives who were unhelpful and seemed disinterested in assisting me in any way. The fact that I had to wait for my order to appear for such a long time was another source of frustration for me. In its entirety, my time spent with PAWISE was less than satisfying. It is difficult to encourage them because the website has a poor user experience, the quality of their products is below average, and their customer service is unhelpful. However, they do have some high-quality products. In the future, I will move my company's operations somewhere else.