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1281 Review
56 Karma

Review on Engage Process by Corey Krull

Revainrating 5 out of 5

Excellent Product, Fantastic Implementation Process

The ease of use that i have experienced with engage has been fantastic! there really aren't any downsides either in terms or functionality as I've seen so far- which can always be said but this time around its true!! Great product overall - great implementation guide from start through end (we had no idea what we were doing) engagement team was very helpful throughout entire project management cycle.- I like that we can easily connect with our customers through this tool. It also has an excellent dashboard where you have all of your KPIs/metrics in one place. Sometimes when trying to create reports or find data from other sources it takes some time to load sometimes. I would recommend using this software as part of your team's workflow. This software helps keep track of customer feedback which allows us to understand what aspects need improving.

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Pros
  • Customer support is top notch, easy interface for both staff members & clients alike., Dashboard gives quick overview over key performance indicators etc.all things required by CSMs who are reporting their work progress regularly
Cons
  • Mostly okay, but...