I had an active business account with them that has been inactive for over 4 years now, but they still charge me their renewal fee every year! It costs $15 per annum to maintain my expired accounts even though there is no activity in it anymore - this makes zero sense at all.
! They also have very poor communication skills which leads customers like myself not being able figure out what's happening sometimes as well. This should be totally avoided!! Don't use NAMEJUICE if you are looking forward to get your money back or cancel any of these accounts without paying first because once again - NO ONE will listen when we tell about our experience here (I sent e-mails twice!) so don't waste time trying too hard either since nothing good can come from using such service provider anyway :).