I have used this service twice now as an editor with both being very positive experiences! The customer support from each time was outstanding - they were quick to respond when there are any issues or questions that arise during my editing sessions; it's refreshing having such great quality people working at your side while you're trying to get work done!! There really isn't anything bad about using their team so far (knock wood). You won’t be disappointed if you use them once for sure. They do not offer Spanish language transcripts unfortunately but we had no problems getting those translated through another provider who does provide these translations.