I like that it's easy for me as an end user of this software/product with no technical background at all! It works perfectly well in my environment (healthcare). There are some features which could be improved - but nothing too major so far. Have been using since 2013 and have not had any issues yet? Great product from great people who care about their customers' needs. We've used other products previously where we were never able to get our users involved during development stage due to lack of communication & support afterwards when problems arose within implementation phase. With IsraGrc they actually listen to us now by providing ongoing feedback via email etc after each release version / update.