I like that it was easy to get set up with, their support team is great! They are very quick at getting back as well which makes me feel comfortable about my business needs being met in an effective manner every time they contact us or work within our system. There isn't much we dislike so far but honestly there's nothing really worth mentioning either - just make sure you have your own sales process down before working together because this will help ensure smooth sailing from start-to finish if things aren’t exactly aligned between both parties (ie yours vs theirs). We were looking into different outsourcers/CRM providers when trying to find one suitable fit of what needed doing best specifically around lead generation & nurture campaigns. This product has been able to do all those tasks without any hassle whatsoever since day 1!!