The team is very friendly and always willing to help when needed! I have never had any issues with this agency or their staff in our relationship for over 7 years now!! They are extremely efficient but also creative enough not just do what they say - think outside of box too.
We've worked together as an ad-agency (as well as many others) so far it's been great experience because everyone has done such wonderful jobs here before us! I love how our logo looks when it's done in their style guide which is so simple yet effective! They are easy to get along with - they've got great customer service skills as well!! Nothing really but maybe try them once or twice? You don't have much of an idea what your vision will look like until after using creative agencies because there isn't any set process for each project- just different people from various backgrounds coming up together to do something new/interesting.