I love that it's easy for me as an admin user, or even more so if you're using your own profile! It is super awesome when someone has questions about how something works in sales force because there are many different ways of doing things (and sometimes people get confused). Also, some features can be confusing at first but once we figured out what was going wrong everything started working well again. The best thing overall would have been having multiple users instead of just one person being able to use this tool all day long without getting bored. This helps us keep track of our tasks throughout the week/month and makes sure no task gets forgotten by anyone.