Review on Rialto Process by Khiam Burton

The most important thing I like about this tool is that it integrates with our ticketing system, allowing us to pull in relevant information into a single dashboard for all users. From here we can drill down even further into different areas within the tickets, such as who closed them or how long they've been open etc. This gives us some insight into where we could be improving processes and procedures - which has helped drive improvements across the board! It would definitely help if you were able to export your reports out of the application itself so you don't have to go back via email every time. This sometimes causes issues when reporting up through management because it's not always clear what each person wants. We're currently using Rialto to gather insights around service requests/ticket workloads (ie the number of tickets per day).