Review on Bush Business Furniture Tufted Office Furniture for Home Office Furniture by Satsuki Silva

Very nice chair with comfortable padding. Easy to assemble, even by one person. The ability to recline the seat and backrest of the chair does not work. I pull the lever as instructed and recline the chair to change the angle, but I can't move the lever back to lock it. I work outside the home and need a comfortable chair. I've been using it for the third day and have back cramps from the seat staying tilted down and forward. I have already disposed of the packaging and therefore see no possibility of a refund. Replacing the seat recline mechanism. The rep I spoke to was confident that this would fix the problem and said if it didn't I could send the chair back and they would even send me a box to send it in .