The best thing I like about insight whale is that they have created an awesome dashboard for our business where we can get insights and understand more effectively how people are interacting in my website, what type of content has worked well or not so much etc., it also helps me create new products which will be liked by users who visit particular pages/content first time only! There isn't any dislike yet but if there comes anything then its just because i'm waiting for some features from them like 1) They should make their mobile app better since many customers use mobiles than computers 2.) Their customer support team needs improvement - sometimes you need someone's help immediately when something goes wrong 3).
So far nothing bad at all!! It really helped us improve traffic & engagement levels & user experience metrics too!!