The nutcracker was wrapped perfectly but the music box doesn't work. The bottom metal piece will not turn to make the nutcracker play its drum. I didn't want to force it so not to break it. Do you have any suggestions on how to fix it or I will need a replacement. It was so disappointing when my friend opened it and it didn't work. Its adorable and she really liked it. Please respond so I know what to do. Thank you!
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