These guys are AMAZING! I broke the clip on the mounting handle and the motorized part of the device. It was my fault as it was lost by me. However, when I contacted INSE customer service, a representative replied via email with an understanding of my situation. In return, the representative provided me with a link to the spare part in the Revain INSE shop and a 30% discount code. How could I ask for more. Fantastic service. And THANKS to Gina, INSE representative, who helped me with the parts exchange. Thanks very much! -ML
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