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Brandon Castano photo
Georgia, Tbilisi
1 Level
697 Review
27 Karma

Review on GREATON by Brandon Castano

Revainrating 3 out of 5

GREATON Falls Not Living Up to Its Promise of Being a One-Stop Shop

As a product manager, I was excited to investigate GREATON's inventory and determine whether or not the company could actually fulfill its claim of being a one-stop store for home furnishings and other household items. My interactions with the business, unfortunately, did not live up to my expectations in any way. To begin, their website is difficult to traverse due to its excessive clutter. The search function is not user-friendly, and it is difficult to locate the information that you require using it. Second, they don't have a wide variety of products to choose from, and there aren't many ways to personalize your purchase. In addition to this, their turnaround time for shipping packages is very slow, and there were holdups in the delivery of my purchase. To make matters even worse, the furniture I received was of low quality, and it did not look anything like the photographs that were displayed on the website. After making contact with customer support, I found that they were unresponsive and unable to assist me. In general, my time spent with GREATON did not live up to my expectations. As a product manager, I am aware of the significance of delivering as promised, and GREATON did not meet this standard. This is not a business that I would recommend to anyone looking for a dependable and high-quality supplier of home furnishings and other household items.

Pros
  • Outstanding assistance to one's customers.
Cons
  • Product defects and differences from online images.