I pulled out the pillow insert or could try to iron out the horrible creases. I fiddled with it a bit because of the shape and it tore the seam. I tried to fix it but as soon as I did it the zipper came loose. Once the other end of the zipper is sewn shut, I can't put it back on until I completely bust the sleeve, which my carpal tunnel can't handle. My left arm was already numb from the repeated stitches. So I don't know what to do. Returned probably defective. Before that I liked it, so I'm very disappointed.
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